English 
简体中文 Opening question.
“The shop waits for a new line, and then the supplier delays delivery for half a year? Equipment with three days to repair two days?” --Are you afraid of stepping on this kind of pit? Do not be anxious! Today we will nag through5 hard core indicators, hand in hand with sifting through the really reliable vendors!
First, the basic question: what is meant by ”reliable supplier”? Why do we have to be so selective?
Core contradiction.Conveyor line is the artery of the production line! Choosing the wrong person can cause delays, or the whole line can be paralyzed.
- What's ”reliable”?→ canCustomized on demand.Deliver hard goods on time.You're covered if something goes wrong.of suppliers.
- Why do you have to be so serious?→ To give a real case: a factory greedy for cheap selected a small workshop, the results of the conveyor line motor burned twice in three months, the loss of production stopping enough to buy two new lines!Saving a little money can lead to big losses.The reasoning is especially true in the industrial sector.
II. Scenario issues: how to operate? Where to start screening people?
1.Look at the technical background: is it a ”real expert” or a ”second-hand dealer”?
- How do you test the depth?
- I'll just dump you.Material Characteristics(e.g. ”transporting 5kg of metal parts up a 20° slope”) and see if he can sketch the solution on the spot;
- askCase details: ”How to do anti-corrosion line for food factory?” Can say that the material selection of 304 stainless steel + Teflon coating, is considered to really know the line.
- Guide to avoiding the pit:.Avoid the jack-of-all-trades who just say ”it can all be done”!Professional vendors will press for details: Ambient temperature and humidity? Docking equipment accuracy? --The more detailed the question, the more reliable.
2.Checking the strength on the ground: are the workshop and installation team ”your own”?
- How do you check the reality?
- Kill the factory to see the real scene: Is the shop welded or empty? Is the stock of accessories complete? Seeing is believing!
- Staring Installation Team: Ask ”Is it an outsourced guerrilla team or in-house?” The in-house team responds quickly and fixes the problem accurately.
- A lesson in blood and tears.An electronics factory went to a labeler, and the installation team dragged their feet for a week after the equipment failed.300,000 in liquidated damages for delayed orders!
3.Key to the contract terms: after-sales in the end what is guaranteed? How to guarantee?
- Must sign a ”life and death contract”.
- warranty periodDon't believe in verbal promises! Written in black and white ”motor warranty 2 years, the whole machine warranty 1 year”;
- response time: Add a sentence ”reply within 4 hours of failure, 24 hours of personnel to the scene” - dare to write into the contract is a real guarantee.
- Hidden traps.Some contracts play with words - ”lifetime maintenance” is actuallycharge exorbitant fees for services! Check the charges verbatim before signing.
III. Solutions: What can be done to remedy the situation if you step on mines? How to clear mines in advance?
▶Scenario 1: What about supplier delivery delays?
- Preventing Tough Tricks.
- contractual plusDelayed Payment Clause(Example: Deduction of 0.5% of the contract amount for each day of delay);
- Before placing an orderproduction schedule, weekly photo checks for progress.
- Remedies.Start the backup program immediately! Negotiate in advanceTemporary leased linesTopping off and reducing losses from shutdowns.
▶Scenario 2: What should I do if my equipment is always having glitches?
- Root cause analysis.Eighty percent of the time, the acceptance wasn't more serious!
- Violent Test Acceptance Method::
- Run it continuously for 8 hours at full load to see if it overheats and rattles;
- Deliberately throw a crooked box to test if the corrective function works.
- Violent Test Acceptance Method::
- Stop Loss Strategy.reservationsAcceptance video as evidenceThe contract requires a free return or replacement of the product.
Fourth, personal opinion: do not be ”big name aura” fooled!
After ten years of equipment purchasing, the deepest lesson is this:
- Big factory ≠ save your heart: Well-known brands may also have poor local service.Medium-sized factories with deep local roots tend to fight more for word of mouth.;
- Data is more reliable than favors: Don't believe the sales treats, read moreCustomer site visit video(especially peer cases);
- Leave a ”replacement” in place.: Requirements when signing a contractOpen Device Interface Protocol, preventing kidnapping by vendor technology!
Last words.Choosing a supplier is like finding a comrade-in-arms -The one who can accompany you to carry faults and rush the work schedule is really reliable!
